Request a Change to Your Loci Configuration

This form allows you to request updates to your Loci configuration, including changes to categories (tiles), sub-categories, and links (URLs).

To ensure your request is processed quickly and accurately, please follow the guidance below when submitting your request.

Finding the Form

To find the form, select 'Contact Loci' from the the top menu of this page. From the drop down menu select the 'Request a Change to Your Loci Configuration' form and submit your details.

What You Can Request

You can use this form to request the following changes:

• Add a new category (tile)
• Edit an existing category name
• Remove a category
• Add, edit, or remove a sub-category
• Add, update, or remove a URL (link)

Before You Start

• You must be signed in to submit this form
• Please ensure you have all required information ready (e.g. current names, new names, URLs)
• Be as specific as possible to avoid delays

How to Complete the Form

1. What needs to change?

Use the “What needs to change?” field to provide a short summary of your request.

Example:
Rename “Report a Problem” to “Report an Issue” and update the link

2. Change Type

Select the type of change you would like to make. This helps us route your request to the correct team.

3. Parent Category (Tile)

Enter the name of the main category (tile) this change applies to.

Example: Report It, Contact the Council

4. Sub-category (if applicable)

If your change relates to a sub-category, enter its name here.

5. Current Name or URL

Provide the existing name or link that needs to be updated or removed.

6. New Name or URL

Enter the new name or updated value.

7. URL

If your request involves a link, include the full URL (starting with https://).

8. Full Details of Request

Clearly describe the change required. Include as much detail as possible.

Example:
Update the “Missed bin collection” sub-category to “Missed waste collection” and replace the existing link with the new council page.

9. Reason for Change

Select the reason for your request (e.g. content update, bug fix, improvement).

11. Attachments (Optional)

You can upload screenshots or supporting documents to help clarify your request.

Tips for Faster Processing

• Provide both the current and new values
• Double-check URLs are correct and complete
• Submit separate requests for unrelated changes where possible
• Include screenshots if the change is complex

After You Submit

Once your request has been submitted:

• You will receive a confirmation email
• Our team will review and process your request
• We may contact you if further clarification is needed