If your bin wasn’t collected on the scheduled day, you can report it through Loci. This lets the council know what’s been missed and helps them arrange a follow-up if needed.
Before you report a missed collection
Please check the following first.
Your bin was put out by the correct time.
The bin was placed at the usual collection point.
There wasn’t a public holiday that may delay collections.
If all of these are correct, you can report the missed collection.
How to report a missed bin collection in Loci
Open the Loci app.
Go to your local council space.
Select Bins collection schedule, from the top of the screen.
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Select Report your missing collection, scroll to the bottom of the screen.
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From the missing collection screen, three options are provided to help you resolve your missed collection.
Refresh the bins schedule page if your council has changed their schedule the Loci app will reflect this. You can refresh and check the schedule if the schedule update was changed recently before the Loci app refresh. Use the Refresh option to update the schedule.
To Report missing collection to your council use the Report option to navigate to the missed bin collection service for your council.
Update your notifications: life can be busy, you may have missed your collection day. Take advantage of the bin schedules notifications that get sent directly to your phone. Use the Update option to get to this feature, learn more on setting these up here.
Follow the instructions provided by your council to report the missed bin collection.
Add your address and any helpful details.
Submit your report.
Your report is sent directly to the council.
What happens after you report it
The council receives your report and reviews it.
If eligible, they may arrange a return collection.
Response times vary depending on the council and the day of the week.
When to report a missed bin
Most councils ask that missed bins are reported within one to two days of the scheduled collection. Reporting sooner helps councils respond faster.
Need more help?
If you’re not sure whether your bin qualifies as missed, or you can’t find the reporting option in the app, you can contact your council through their Loci space, look for the Contact the council category on your council services page.