What core problem is Loci solving for councils?
What evidence do you have that Loci reduces confusion, mis-routing or failure demand for councils?
From our conversations with councils, and from the research behind this, the issue is usually not a lack of information. It’s that local information is scattered across many places. Residents are checking the council website, social media, Google searches, Facebook groups and community pages, and they are not always sure which source is current or official. During Local Government Reorganisation, we have heard of instances where this confusion gets worse. People are often unclear on who now does what, where services sit, and who they should contact. That is where a lot of misdirected enquiries and avoidable demand starts.
What Loci does is bring some order and clarity to that. Rather than asking councils to launch and run another standalone app, Loci gives them a trusted space inside a local community first platform that already reflects everyday community life. That means official updates sit alongside the wider local context residents actually care about, which makes them easier to find and more likely to be used. It also helps with something that often gets lost in reorganisation, people’s sense of ‘place’. When councils move into a larger unitary model, residents can feel more distant from the local picture. Loci helps keep that local connection visible so people still feel rooted in their neighbourhood and community while accessing services from a larger authority.
There is good evidence behind the wider principle here. The LGA found that digital self service projects delivered £1.69 million in first year savings and £5.64 returned for every £1 invested, showing that when people can find the right route more easily, unnecessary contact falls: https://www.local.gov.uk/publications/digital-channel-shift-programme-final-evaluation.
The State of Digital Government Review makes a similar point that people now expect services to feel joined up, simple and mobile friendly, and that fragmented systems create frustration: https://www.gov.uk/government/publications/state-of-digital-government-review/state-of-digital-government-review
That matters even more when 89% of people in the UK access the internet on mobile: https://www.uswitch.com/mobiles/studies/mobile-statistics
We work closely with councils to make sure Loci stays rooted in local communities and responds to what people and places need. That means ongoing partnership around public adoption, resident response, roadmap development and case studies that show measurable impact over time.