We only ask for what we need to run the app and provide local services. Here’s how we store and protect your data, and what you can control.
In this article
What information do I need to provide Loci?
Typically, we ask for:
Basic account details (like your email)
Your area selection
Your address (optional, but needed for address-based services like bin collections)
Your date of birth
We don’t need more than that to get you started.
How is my information and data stored?
We store your account and app data securely, so Loci can:
Keep you signed in
Show the right local area and council services
Send the updates you’ve opted into
How is my data protected?
We use security measures designed to protect your information from unauthorised access. We also limit access internally to people who need it to support the service.
Protecting customer and user data is a core priority at Loci. We deploy the following practices:
- Data minimisation: Only data necessary for platform functionality is collected and processed.
- Controlled data access: Internal access to production data is restricted and monitored.
- Retention policies: Data is retained only for as long as required for operational, legal, or contractual purposes.
- Compliance alignment: Loci aligns its data protection practices with applicable regulatory and industry standards.
What notifications can I control?
You can choose what you receive, and turn notifications off any time.
Review this article to help you understand how notifications are managed.
Can I delete my account?
Yes. If you delete your account, you’ll lose access to your settings and local updates linked to that account.
This article will help you understand how accounts can be deleted.
How do I report a privacy concern?
If something doesn’t look right, tell us. We’d rather you flag it than sit on it.
Submit a request via the feedback form, further details can be found in this article.
If you need further deatils regarding privacy policy and cookies we use review this article.